1️⃣ Products & Quality

Q1: What products do you offer?
A: We offer precious gemstones, metals, fine jewelry, and luxury watches. Our collections include rings, necklaces, bracelets, earrings, and exclusive timepieces.

Q2: Are your products genuine and certified?
A: Yes. All products are authentic and sourced from trusted suppliers. Certificates of authenticity are provided for applicable items.

Q3: How do I care for my jewelry and watches?
A: Avoid exposure to water, chemicals, and perfumes. Store jewelry separately in a soft pouch or box. Clean gently with a soft cloth. For watches, follow the manufacturer’s care instructions.

Q4: Do you offer custom or personalized items?
A: Yes. Certain jewelry pieces can be customized. Please contact customer service for availability, pricing, and production time.

2️⃣ Orders & Payment

Q5: How do I place an order?
A: Select the products you want, add them to your cart, and proceed to checkout. You can purchase as a guest or create an account for faster checkout.

Q6: What payment methods are accepted?
A: We accept major credit/debit cards, PayPal, and other secure online payment methods. All transactions are encrypted for safety.

Q7: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Contact our customer service immediately to make changes.

Q8: Do you offer bulk or wholesale orders?
A: Yes. Please contact our sales team for wholesale pricing, minimum order requirements, and shipping options.

3️⃣ Shipping & Delivery

Q9: Where do you ship?
A: We provide worldwide shipping with tracking for all orders.

Q10: How long will delivery take?
A: Delivery times vary:

  • Domestic: 3–7 business days
  • International: 7–21 business days

Q11: Do you provide express or expedited shipping?
A: Yes, expedited shipping is available at checkout for faster delivery.

Q12: Can I track my order?
A: Yes. A tracking number will be sent once your order is shipped. You can monitor delivery status through our website or carrier’s tracking system.

4️⃣ Returns & Exchanges

Q13: What is your return policy?
A: Returns are accepted within 30 days of delivery for items that are unused, in original condition, and accompanied by proof of purchase.

Q14: How do I exchange an item?
A: Contact our customer service to initiate an exchange. We will provide instructions for returning the original item and selecting a replacement.

Q15: Are there items that cannot be returned?
A: Custom-made, personalized, or intimate items may not be eligible for return, except if defective.

Q16: Who pays for return shipping?
A: Return shipping costs are generally the customer’s responsibility unless the item is defective or damaged during shipping.

5️⃣ Accounts & Membership

Q17: Do I need an account to shop?
A: No. You can checkout as a guest. Creating an account allows you to track orders, save favorites, and receive exclusive offers.

Q18: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions sent to your email.

Q19: Is my account information secure?
A: Yes. We use encryption and secure storage to protect your account and personal information.

6️⃣ Promotions & Discounts

Q20: How can I receive promotional offers?
A: Subscribe to our newsletter, follow us on social media, or visit the Sale & Promotions page for discounts.

Q21: Can multiple discount codes be applied to one order?
A: Usually, only one discount code per order is allowed unless otherwise stated.

Q22: Do you offer loyalty programs or membership rewards?
A: Yes, registered members may enjoy exclusive deals, birthday offers, and points for future purchases. Details are available on our website.

7️⃣ Privacy & Security

Q23: How is my personal information protected?
A: Your personal and payment information is protected with industry-standard encryption. Refer to our Privacy Policy for full details.

Q24: Will my information be shared with third parties?
A: We do not sell or trade your information. Sharing occurs only with trusted service providers for order fulfillment or legal obligations.

8️⃣ Customer Support

Q25: How can I contact customer service?
A: Reach us via:

Q26: What are your customer service hours?
A: Monday to Friday, 9:00 AM – 6:00 PM (HKT).

Q27: What should I do if I receive a defective or damaged product?
A: Contact customer service immediately with photos and order details. We will guide you through return, replacement, or refund procedures.