CANDY FASHION TRADING CO., LIMITED (“we,” “our,” “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [candyfashion.shop] (the “Site”), purchase products, or interact with our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our Site.

1. Information We Collect

We may collect the following types of information from you:

a) Personal Information

  • Name, email address, phone number, billing and shipping address, payment information.
  • Account login credentials if you create an account on our Site.

b) Non-Personal Information

  • IP address, browser type, operating system, and device information.
  • Pages visited, time spent on pages, links clicked, and other browsing behavior.
  • Cookies, web beacons, and similar tracking technologies.

c) Transaction Information

  • Products purchased, purchase date, payment method, and order history.

d) Communication Information

  • Customer service inquiries, feedback, survey responses, and other communications with us.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: Process your orders, deliver products, and provide customer support.
  • Account Management: Maintain your account, provide password recovery, and enhance security.
  • Marketing & Promotions: Send newsletters, promotional emails, special offers, and product updates (you may opt-out at any time).
  • Site Improvement: Analyze usage trends, enhance user experience, and optimize our Site functionality.
  • Legal Compliance: Comply with applicable laws, regulations, or legal requests.
  • Fraud Prevention: Detect and prevent fraudulent transactions or unauthorized access.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information under the following circumstances:

  • Service Providers: Third-party vendors who help us operate the Site, process payments, or deliver products.
  • Legal Requirements: If required by law, regulation, or legal process.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales.
  • Protect Rights: To protect our rights, property, or safety, and the rights, property, or safety of others.

4. Cookies and Tracking Technologies

We use cookies, pixels, and other tracking technologies to enhance your browsing experience, personalize content, and analyze traffic. You can manage or disable cookies via your browser settings; however, some features of our Site may not function properly without cookies.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage system is 100% secure. You are responsible for keeping your account login information confidential.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access & Correction: Request access to the personal information we hold and correct inaccuracies.
  • Deletion: Request deletion of your personal information (subject to legal or contractual obligations).
  • Opt-Out: Opt-out of marketing communications at any time.
  • Data Portability: Request a copy of your personal information in a portable format.

To exercise your rights, please contact us at siying3623@outlook.com.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of every site you visit.

8. Children’s Privacy

Our Site is not intended for children under 13 years old. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Effective Date” updated. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, you can contact us:

  • Email: siying3623@outlook.com
  • Phone: 98573947
  • Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
  • Website: candyfashion.shop