At CANDY FASHION TRADING CO., LIMITED, we strive to provide high-quality products and excellent service. Your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, you may return or exchange items according to the following policy.

Eligibility for Returns

  • Returns must be requested within 30 days from the date of delivery.
  • Items must be unused, undamaged, and in their original packaging with all tags, certificates, accessories, and documentation included.
  • Proof of purchase, such as an invoice or order confirmation, is required.
  • Items that are custom-made, personalized, engraved, or made-to-order are generally not eligible for return unless defective or damaged.
  • Items that show signs of wear, alteration, or improper care may be rejected for return or exchange.

How to Initiate a Return

  1. Contact our customer service team via email at siying3623@outlook.com or by phone at 98573947.
  2. Provide your order number, item details, and reason for return.
  3. Our team will review your request and provide a return authorization number and instructions for shipping.
  4. Pack the item securely in the original packaging, including all accessories and documents.
  5. Ship the package to the designated return address. We recommend using a trackable shipping service.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We are not responsible for items lost, delayed, or damaged during return shipment.
  • We recommend keeping the shipping receipt and tracking information until the return is processed.
  • International returns may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

Refunds

  • Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • Shipping and handling fees are non-refundable unless the return is due to our error or defective items.
  • Partial refunds may be issued for items returned in a condition that does not meet the eligibility criteria.

Exchanges

  • Exchanges are available for items of equal or similar value.
  • To exchange an item, contact customer service to receive instructions and return authorization.
  • Once your return is received and inspected, the replacement item will be shipped to you.
  • If the replacement item is unavailable, we may offer a refund or store credit.

Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, contact customer service immediately with photos and order details.
  • We will provide a replacement item or issue a full refund, including original shipping and return shipping costs if applicable.
  • Claims for damaged or incorrect items must be reported within 7 days of delivery.

Cancellations

  • Orders can be canceled within 24 hours of placement.
  • For cancellations after this period, contact customer service; cancellation may be subject to the return and exchange policy.
  • Custom or personalized orders may not be cancellable once production has started.

Special Conditions

  • Items purchased on sale, promotional offers, or with discount codes are subject to the same return policy, unless otherwise stated.
  • Gift items may only be returned or exchanged for store credit.
  • We reserve the right to refuse returns that do not meet the above requirements.

Customer Support

For questions or assistance regarding returns, exchanges, or refunds:

  • Email: siying3623@outlook.com
  • Phone: 98573947
  • Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong

We are committed to making the return and exchange process as smooth and convenient as possible. Your satisfaction is our priority, and we will work diligently to resolve any issues promptly.