At CANDY FASHION TRADING CO., LIMITED, we are committed to ensuring that your purchases arrive safely, promptly, and in perfect condition. This Shipping Policy provides comprehensive information about order processing, shipping methods, delivery times, costs, tracking, international shipping, and handling of special items.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Custom, personalized, or made-to-order items may require additional processing time. Customers will be notified if processing exceeds standard timelines.
  • Large orders or items requiring special packaging may also take longer to process.

2. Shipping Methods

We provide multiple shipping options to accommodate different needs:

  • Standard Shipping: Economical option, estimated delivery 3–7 business days for domestic orders and 7–21 business days for international orders.
  • Expedited Shipping: Faster delivery, typically 2–5 business days domestically, 5–10 business days internationally.
  • Express / Priority Shipping: Guaranteed fast delivery with priority handling, usually 1–3 business days domestically.

The available shipping options will be shown at checkout based on your location and order details.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on weight, destination, and shipping method.
  • Free shipping promotions may apply for qualifying orders or during special campaigns.
  • Any additional customs duties, import taxes, or brokerage fees for international orders are the responsibility of the customer.

4. Order Tracking

  • Once your order has been shipped, a tracking number will be provided.
  • Tracking information may take 24–48 hours to update in the carrier’s system.
  • Customers can track their orders via our website or the carrier’s online tracking service.

5. Delivery Times

  • Domestic Orders: 3–7 business days.
  • International Orders: 7–21 business days depending on destination and customs clearance.
  • Express Shipping: 1–5 business days depending on destination.
  • Delivery times may be affected by factors beyond our control, including customs processing, weather conditions, natural disasters, or carrier delays.
  • During peak seasons (holidays, special sales), delivery times may be longer than usual.

6. International Shipping

  • We ship to most countries worldwide, but some locations may be restricted due to local regulations or carrier limitations.
  • Customers are responsible for customs duties, taxes, or import fees in their country.
  • International shipments may experience additional delays due to customs inspections.
  • We recommend customers check their local import regulations before placing an order.

7. Multiple Shipments

  • Orders containing multiple items may be shipped separately depending on availability or warehouse location.
  • Customers will receive separate tracking numbers for each shipment.

8. Special Item Handling

  • Fragile Items: Jewelry, watches, and other delicate products are carefully packaged to prevent damage during shipping.
  • High-Value Items: Certain luxury products may require insured shipping. Customers will be informed if additional shipping charges for insurance apply.
  • Temperature-Sensitive Items: Products sensitive to extreme temperatures will be packaged and shipped with care to maintain quality.

9. Lost, Damaged, or Delayed Shipments

  • If your order is lost, damaged, or delayed, contact our customer service immediately with your order number, tracking information, and photos if applicable.
  • Claims for damaged or lost items must be submitted within 7 days of expected delivery.
  • We will work with the shipping carrier to resolve the issue and may offer a replacement, repair, or refund depending on the situation.

10. Shipping Insurance

  • For high-value items, we strongly recommend opting for shipping insurance at checkout.
  • Shipping insurance protects your order in case of loss, theft, or damage during transit.
  • If insurance is purchased, any claim will be processed through the carrier with support from our customer service team.

11. Shipping During Holidays or Peak Seasons

  • During public holidays, festive seasons, or promotional events, processing and delivery times may be extended due to high order volume.
  • We recommend placing orders early to ensure timely delivery.
  • Customers will be notified if significant delays are expected.

12. Contacting Customer Service

For any questions or concerns about shipping, delivery, tracking, or special requests:

  • Email: siying3623@outlook.com
  • Phone: 98573947
  • Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong

Our team is committed to providing prompt support and ensuring your orders arrive safely and on time.