At CANDY FASHION TRADING CO., LIMITED, our commitment is to provide exceptional products and unparalleled service. Our team of professionals and well-defined service standards ensure a premium shopping experience for every customer.
1. Our Team
- Professional Design Team: Our skilled designers travel to global fashion capitals to gather inspiration and integrate local culture into our jewelry and watch collections.
- Quality Control Experts: Every product undergoes rigorous quality inspection to ensure authenticity, durability, and premium craftsmanship.
- Customer Service Specialists: Our dedicated support team is trained to provide timely, accurate, and friendly assistance.
- Marketing & Sales Team: We create engaging campaigns and promotions while ensuring transparent communication with our customers.
- Logistics & Operations Team: Efficiently manage order processing, packaging, and worldwide shipping to guarantee on-time delivery.
2. Our Service Commitment
- Product Excellence: We guarantee that all jewelry, watches, and precious metal items meet strict quality and authenticity standards.
- Responsive Customer Support: Our team is available via email, phone, and online chat to assist with inquiries, order issues, or product guidance.
- Timely Shipping & Handling: Orders are processed promptly, with careful packaging to ensure products arrive safely and on time.
- After-Sales Service: We offer clear and fair return, exchange, and repair policies, ensuring your satisfaction even after purchase.
- Personalized Assistance: For high-value or custom items, we provide one-on-one consultation and recommendations tailored to your preferences.
3. Service Standards
- Professionalism: All staff members maintain a high standard of professionalism, courtesy, and integrity in every interaction.
- Efficiency: Orders, inquiries, and complaints are handled promptly to reduce delays and ensure smooth customer experiences.
- Transparency: Clear communication regarding product specifications, pricing, shipping, and policies.
- Security & Privacy: All customer information is handled with strict confidentiality and protected with advanced security measures.
- Continuous Improvement: We regularly review feedback and industry trends to enhance our products and services.
4. Customer Experience
- Our team is committed to creating a seamless shopping journey, from browsing our collections to receiving your order at your doorstep.
- We provide detailed product descriptions, care instructions, and authenticity certificates to help customers make informed decisions.
- Customer feedback is valued and actively used to improve service quality and product offerings.
5. How to Contact Our Team
- Customer Support Email: siying3623@outlook.com
- Phone: 98573947
- Office Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Our professional team is committed to delivering exceptional service, ensuring that every customer enjoys a premium, secure, and satisfying shopping experience.